FAQ's
Happy Nail Co Questions:
Q) What is poly gel, and how is it different from traditional nail products?
A) Poly gel is a hybrid between acrylic and hard gel, offering a lightweight and easy-to-use alternative. It's known for its flexibility, durability, and natural-looking results. Unlike traditional products, poly gel does not have a strong odor and requires no monomer or excessive filing.
Q) Are Happy Nail Co products suitable for beginners?
A) Absolutely! Our products are designed to cater to users of all skill levels, including beginners. The poly gel kits come with easy-to-follow instructions, and our customer support team is always ready to assist with any questions you may have.
Q) Can I use Lumina Glow with other skincare products?
A) Yes, Lumina Glow can be seamlessly integrated into your existing skincare routine. Use it before applying other products for optimal results.
Q) Can I purchase individual poly gels in different colors?
A) Yes, you can purchase individual poly gels in a wide array of colors to suit your personal style. Mix and match to create stunning and unique nail designs.
Q) Are Happy Nail Co products cruelty-free and safe?
A) Yes, all our products are cruelty-free and formulated with safety in mind. We prioritize quality ingredients to ensure a safe and enjoyable nail experience.
Payment:
Q) What currency are the prices I see on the site?
A) All prices listed are in United States Dollar (USD).
Shipping & Delivery:
Q) I just placed an order, when will it ship?
A) We make sure to post out your items as soon as possible. Our products are shipped out from our warehouses in multiple countries. Allow 1-2 days for the processing of your order. Shipping times vary from 7-14 days. Tracking numbers will be updated as soon as the item is on its way to you! If you haven't received a tracking number 5 business days after you have purchased your item please contact us.
Q) I am not in love with my order, can it be returned? What if there is an issue?
A) We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all details including your name and order number on the returned parcels. More information on the refund and returns page.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Q) Can I cancel my order?
A) You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.
Q) I have entered an incorrect address. What do I do now?
A) If you have miss spelled or auto filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong, kindly notify us via email. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
Q) I have a question that wasn't answered, can you please help?
A) Absolutely! Please send us an email and we will be happy to assist you in any way we can. We do receive a large number of emails. If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.